INDUSTRIA DE LA GOMA aims to ensure that the quality of the products and services offered are a true reflection of the expectations of each client, while ensuring long-term performance. For this, we have established the following principles:
- The final quality of the service and product delivered to the customer is the result of the planned and systematic actions of PREVENTION, DETECTION, CORRECTION and CONTINUED IMPROVEMENT throughout the entire process.
- The contractual requirements, the wishes and expectations of the clients, the fulfillment of the legal and regulatory requirements, and the awareness of their level of FULFILLMENT are the main criterion to establish the quality pattern of our services and products and the basis for the IMPROVEMENT OF OUR COMPANY.
- The achievement of the expected results in sales figures and profits must be the objective of each employee of INDUSTRIA DE LA GOMA, that way we guarantee the continuity and future of the company.
- Each employee at INDUSTRIA DE LA GOMA is responsible for their work. The management is responsible for promoting the implementation of the policy and THE QUALITY OBJECTIVES, providing the necessary means to achieve them.
- The application of this policy requires the ACTIVE INTEGRATION of the entire INDUSTRIA DE LA GOMA team. To achieve this, the Management considers MOTIVATION and TRAINING as priorities.